1. Types of processed data
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address and computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
2. Reasons of collecting data
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
3. Way of collecting data
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
4. Ways of storing the data
4.1 Wix - Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We delete personal information provided through our forms 3 months after the last contact and the information will be only used for the purposes stated in the forms. Exceptions are consent given for receiving marketing materials and specific consent given by the user to store the data beyond the three months.
5. Ways of communication
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
“Cookies” refer to small files which are stored on the users’ computers. Within the cookies, various data can be stored. A cookie serves primarily to store data about a user (and/or the device upon which the cookie is stored) during or after his/her visit to an Online Offer. Temporary cookies, and/or “session cookies” or “transient cookies” refer to cookies which are deleted after a user leaves an Online Offer and closes his/her browser. In such a cookie, for example, the content of a shopping basket can be stored in an online shop or a log-in status. Cookies are referred to as “permanent” or “persistent” which remain stored even after the browser is closed. Thus, for example, the log-in status can be stored if the user comes back on the site several days later. The interests of the users can likewise be stored in such a cookie which is used for the purposes of audience reach measurements or marketing. “Thirdparty cookie” refers to cookies which are offered by other providers than the Responsible Party who operates the Online Offer (otherwise, if it is only his cookies, one speaks of “first-party cookies”).
If the users would not like for cookies to be stored on their computer, they are asked to deactivate the corresponding option in their browser’s system settings. The stored cookies can be deleted via the browser’s system settings. However, the blocking of cookies can result in functional restrictions of this Online Offer.
A general objection to the usage of cookies for the purposes of online marketing may be declared with regards to numerous services – particularly regarding tracking – via the U.S.-based website http://www.aboutads.info/choices/ or the EU-based website http://www.youronlinechoices.com/. Furthermore, blocking of cookies can be attained via their deactivation via the browser’s settings. Please keep in mind that, where applicable, not all functions of this Online Offer will be able to be used.
7. Withdrawing consent
If you don’t want us to process your data anymore, please contact us at email@example.com or send us mail to: AiNOVA, 6 Rue Seibitz, 67100 Strasbourg, France.
8. Service Providers
8.1 SendGrid - We shall, upon the basis of our rightful interests (i.e. automating email notifications, sending of newsletters) utilise the Email API from the service SendGrid by Twilio (San Francisco, CA) to send email to our users after filling out our forms. The Service of SendGrid might also be used for automated mailings related to your application process or for sending out newsletters. Twilios Privacy Statement for SendGrid can be found here: https://www.twilio.com/legal/data-protection-addendum
8.2 Google Tag Manager - We shall, upon the basis of our rightful interests (i.e. interest in the analysis, optimisation and commercial operation of our Online Offer in accordance with Art. 6 Para. 1 lit. f GDPR), utilise Google TagManager, a tool from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
Google is certified in accordance with the Privacy Shield Convention and hereby provides a guarantee to follow European data protection law
Google Tag Manager is a service that allows marketed website tags to be managed using an interface. Tags are small code elements that help to measure and analyse web traffic, user behaviour, the effectiveness of online marketing and of marketing channels, to make us of re-marketing and focus on target groups, and to test and optimise our website. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data.
More information can be found here:
Google is certified in accordance with the Privacy Shield Convention and hereby provides a guarantee to follow European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
In accordance with our mandate, Google shall use this information in order to analyse the usage of our Online Offer by the user, in order to compile reports regarding the activities within this Online Offer and in order to render additional services associated with the usage of this Online Offer and the Internet for us. In this regard, pseudonymised usage profiles of the users can be created from the processed Data.
We use Google Analytics only with activated IP anonymisation. That means that the IP address of the users is shortened by Google within the member countries of the European Union or in other contracting countries to the European Economic Area Convention. Only in exceptional cases shall the full IP address be transmitted to a Google server in the USA and shortened there.
The IP address transmitted by the user’s browser shall not be commingled with other data by Google. The users can prevent the storage of cookies by correspondingly adjusting the settings on their browser software; moreover, the users can prevent the collection of the data generated by the cookie and referring to their usage of the Online Offer from being sent to Google as well as the Processing of these Data by Google by downloading and installing the browser plug-in which is available by clicking on the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
The users’ personal data shall be deleted or anonymised after 14 months.
9. Further questions
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org or send us mail to: Capelan Consulting/ AiNOVA, 6 Rue Seibitz, 67100 Strasbourg, France.